Toner Error Messages

One straightforward, two tricky

There are three kinds of toner-related errors in HP LaserJets. The toner low message is fairly straightforward while the other two are often misunderstood.

Toner Low

The printers have several ways of alerting the user when the toner is running low. The toner gauge, described in the previous article, is one of these. More useful and reliable are alerts via the display, which may be just lights on some models. The printer will display “toner low” message/indication when about 15 percent of capacity remains. At this point you should order a new toner cartridge, so that you have one when the next stage is reached – a “toner out” message, after which many printers will not allow you to print until a new cartridge is installed.

Since this message can be triggered either by toner levels or by page counts or rotation counts, you may or may not notice a degradation of print quality.


Install Toner Cartridge/No Toner Cartridge

When these alerts occur with a cartridge installed, it means the printer is unable to detect it; it has nothing to do with toner levels or memory tags, as some believe.

The troubleshooting steps are as follows:

  1. the high voltage contacts should be checked first, as the presence of the cartridge is usually detected through them.
  2. the cartridge — swap it with one that is known to work.
  3. the high voltage power supply — replace it.

Supply Memory Error (10.10)

The supply memory error occurs when the printer finds the E-label/memory tag on the cartridge unreadable or unacceptable. It may or may not have a numerical error code before it – the most common numerical code is 10.10.

In most cases, you can bypass this error and still print by pressing the “Go” or “Continue” or “OK” button. On many printers, this is a green key with a “check mark” symbol.

Possible causes include:

  • a defective chip, a common cause
  • a non-HP toner cartridge, also a common cause
  • a bad connection to the chip
  • a bad dc controller board, in rare instances

People often assume this has to do with the formatter board, or a bad memory chip installed in the formatter. But it actually has nothing to do with that kind of memory.

Premium toner vs. name brand OEM

Woman with premium toner cartridgeBusinesses of all sizes are on the lookout for ways to stretch a dollar. The costs associated with printing add up quickly. One way to corral these costs is to choose premium compatible toner supplies versus the name brand OEM toner supplies.

OEM is short for Original Equipment Manufacturer. OEM toner cartridges are made by printer manufacturers to match their equipment.

Name brand vs. store brand

Anyone who’s compared the price of name brand versus the store brand at the grocery store knows they will pay more for the name brand product. The store brand may be just as good, if not better. The store brand at the grocery store will have a similar appearance and taste, but it’s produced, packaged, and sold by a different manufacturer. Store brands give consumers a high quality, affordable alternative to name brand foods. The same is true of premium compatible toner.

Premium compatible toner

  • The toner cartridge is referred to as “premium” because it meets the same high standards of performance and quality associated with name brand toner.
  • The toner cartridge is referred to as “compatible” because it fits the name brand printer to a T. The quick and easy insertion of the cartridges saves businesses time and labor.

Although manufactured by a third party, the premium compatible toner will provide the same print quality as OEM. The text is crisp, and the colors are vibrant. Pages are free of streaks and ink blots. Users can expect the same page yield and shelf life from a premium compatible toner, compared with an OEM toner.

Great savings

The premium compatible toner used in today’s laser printers lives up to the expectations of OEM cartridges, but at a fraction of the cost. Onsite Maintenance Solutions has been selling premium compatible toner cartridges for years, and customers are fully satisfied with the quality, performance, and great savings they experience with every order.

Call 1-888-246-3808 to request a free quote for your next purchase of premium compatible toner or order online at